Interactive Community

Welcome to the Interactive Community.

  1. Technical Product Discussions Threads / Posts  Last Post

    The Genesys Technical Forums - a place to find answers to all your technical product questions

    1. 3rd Party Integration

      (1 Viewing)

      A forum for discussing integrating to non-CIC systems, such as Salesforce.

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      • Threads: 152
      • Posts: 521

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    2. ACD

      (3 Viewing)

      Automatic Communications Distribution

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      • Threads: 394
      • Posts: 1,863

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    3. Administration

      (2 Viewing)

      This forum is for questions and tips regarding general CIC Server administration.

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      • Threads: 406
      • Posts: 1,547
    4. Client Applications

      (4 Viewing)

      These are the forums for discussing all things related to CIC's client user interfaces.

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      Forum Statistics:

      • Threads: 1,067
      • Posts: 4,065
    5. Developer Forums

      Discussion about CIC development using APIs and PureConnect development tools. Visit developer.genesys.com for additional resources.

    6. All things relating to the eFAQ product

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      • Threads: 9
      • Posts: 37

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    7. Un forum para personas quienes hablan español. Si Ud. quisiera un forum abajo de esto, manda un email a community-admin.

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      • Threads: 8
      • Posts: 18
    8. IC Business Manager

      (1 Viewing)

      Discussion of topics related to Interaction Center Business Manager

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      • Threads: 185
      • Posts: 616
    9. Install and Migration

      (2 Viewing)

      Questions about an install or a migration path? Ask them here.

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      • Threads: 248
      • Posts: 844
    10. Forum to discuss all things related to Interaction Analyzer

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      • Threads: 2
      • Posts: 9
    11. Interaction Attendant

      (3 Viewing)

      Interaction Attendant questions? Tips, tricks or suggestions? This is the place for you.

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      • Threads: 310
      • Posts: 1,383
    12. Interaction Designer

      (1 Viewing)

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      • Threads: 108
      • Posts: 483
    13. Interaction Dialer

      (5 Viewing)

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      • Threads: 711
      • Posts: 2,674
    14. Forum for postings regarding Interaction Feedback.

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      • Threads: 20
      • Posts: 38
    15. Interaction Marquee

      (1 Viewing)

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      • Threads: 44
      • Posts: 108
    16. Forum for discussing Interaction Media Server

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      • Threads: 41
      • Posts: 134

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    17. Discussion area for Interaction Message Indicator

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      • Threads: 5
      • Posts: 37

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      • Threads: 0
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      Never
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      • Threads: 14
      • Posts: 44
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      • Threads: 6
      • Posts: 21

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    21. Interaction Optimizer

      (5 Viewing)

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      • Threads: 116
      • Posts: 363
    22. A forum to discuss the technical and deployment aspects of Interaction Process Automation

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      • Threads: 44
      • Posts: 155
    23. Forum for IPA Consultants

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      • Threads: 4
      • Posts: 4
    24. Recorder comments, questions or quips?

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      • Threads: 302
      • Posts: 1,005
    25. Questions, comments, and all things concerning Interaction Tracker.

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      • Threads: 13
      • Posts: 27
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      • Threads: 63
      • Posts: 274
    27. Multi-Site

      (3 Viewing)

      A forum for all your questions and comments about multi-site

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      • Threads: 23
      • Posts: 103
    28. Forums for integrating to different mail servers

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      • Threads: 74
      • Posts: 342

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    29. Forum for discussing all things related to the PureConnect Cloud offering.

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      • Threads: 1
      • Posts: 5
    30. Reporting

      (9 Viewing)

      A place for all your questions and comments about reports, reporting and statistics.

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      Forum Statistics:

      • Threads: 509
      • Posts: 1,635
    31. SIP

      (1 Viewing)

      This is a general forum for all things SIP.

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      Forum Statistics:

      • Threads: 191
      • Posts: 690

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    32. SIP Proxy

      (2 Viewing)

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      • Threads: 265
      • Posts: 849
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      • Threads: 7
      • Posts: 58
    34. Forum to discuss Snap Shot, a free tool developed to help decipher trace logs.

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      • Threads: 30
      • Posts: 117
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      • Threads: 94
      • Posts: 381
    36. Telephony

      (4 Viewing)

      This is the place for all your questions and comments about PureConnect telephony systems and hardware

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      • Threads: 597
      • Posts: 2,157

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    37. Your one stop shop for all things related to web services

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      • Threads: 139
      • Posts: 536
    38. This forum is for customers and resellers to post information regarding recent support incidents or outages experienced with PureConnect products and the resulting workaround or solution.

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      • Threads: 14
      • Posts: 56
    39. Other Tech Topics

      (1 Viewing)

      If you have a technical question and it doesn't fit into one of the existing forums, post that question here. (As we create new forums we'll move threads as appropriate.)

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      Forum Statistics:

      • Threads: 466
      • Posts: 1,696
  2. Consultative Business Practice Forums Threads / Posts  Last Post

    1. Forum to discuss Best Practices for Implementation, Operations, and Administration of the PureConnect system.

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      • Threads: 53
      • Posts: 231
  3. MarketPlace & 3rd Party Product Discussions Threads / Posts  Last Post

    Discuss MarketPlace and 3rd Party products

    1. Forum for Alliances or potential Alliances to ask questions or provide feedback. Development/API questions should go to the developer portal developer.genesys.com

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      • Threads: 1
      • Posts: 1

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    2. A forum to discuss the Salesforce Recording Server solution on the MarketPlace.

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      • Threads: 1
      • Posts: 2
    3. Gateways

      Contains forums related to gateways

  4. User Groups Threads / Posts  Last Post

    Join discussions with users of similar interests and circles

  5. General Message Boards Threads / Posts  Last Post

    1. A forum for non-PureConnect related conversations - social chat with other members of the community. Please note: Controversial posts such as religion, politics, race, sex, etc. may be removed without notice.

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      Forum Statistics:

      • Threads: 91
      • Posts: 342
    2. Post your job listings or your availability for employment.

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      • Threads: 65
      • Posts: 98
    3. A place to discuss ISO 9001, our corporate quality issues, how we are to do business with, and any disaster recovery questions/comments.

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      • Threads: 2
      • Posts: 4
    4. Do you have a suggestion for the Community Site? What would you like to see added or changed? Let us know.

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      Forum Statistics:

      • Threads: 29
      • Posts: 110
    5. Have a tip to help others demo PureConnect software? Have a question about the best way to show off PureConnect products? This is the place to go.

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      • Threads: 5
      • Posts: 9
    6. Per Product Management: Any enhancement requests should be submitted via the http://ideas.inin.com web site as they are automatically entered into our tracking system. Thank you! This forum is now closed to further posting.

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      Forum Statistics:

      • Threads: 89
      • Posts: 239

What's Going On?

Currently Active UsersCurrently Active Users

There are currently 68 users online. 0 members and 68 guests

Most users ever online was 479, January 23rd, 2005 at 12:41.

Today's BirthdaysToday's Birthdays

  1. sahimi003 (22)

Interactive Community StatisticsInteractive Community Statistics

Threads
8,994
Posts
32,679
Members
3,689

Welcome to our newest member, dcimperman

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