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Forum: IC Business Manager

Discussion of topics related to Interaction Center Business Manager

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  1. This forum is for all your Interaction Supervisor related questions and comments.

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    Forum Statistics:

    • Threads: 111
    • Posts: 346
  1. ICBM Log in Error

    Started by mohammadalmoman, June 15th, 2017 07:30
    icbm error, transport stream
    • Replies: 2
    • Views: 3,369
    December 14th, 2017, 16:19 Go to last post
  2. Edit Service Level with ICBM

    Started by Youssef.Atef, December 2nd, 2017 13:18
    • Replies: 5
    • Views: 135
    December 4th, 2017, 18:17 Go to last post
  3. Alert Condition Count

    Started by FelixB, November 6th, 2017 15:54
    alert, count
    • Replies: 3
    • Views: 172
    November 30th, 2017, 16:36 Go to last post
  4. ICBM Manage Workgroup Membership rights

    Started by TommyJohn, September 11th, 2017 12:13
    • Replies: 12
    • Views: 606
    October 17th, 2017, 09:12 Go to last post
  5. ICBM Line Queue Interaction Count Display N/A

    Started by JimPBarber, August 30th, 2017 15:37
    • Replies: 5
    • Views: 257
    October 5th, 2017, 16:39 Go to last post
  6. Interaction Details Cut Off

    Started by ajones, September 27th, 2017 10:41
    interaction details
    • Replies: 3
    • Views: 139
    September 27th, 2017, 11:33 Go to last post
    • Replies: 5
    • Views: 353
    August 23rd, 2017, 09:34 Go to last post
  7. Unable to use Join, Listen, Coach

    Started by LMeep, August 1st, 2017 18:26
    • Replies: 4
    • Views: 237
    August 3rd, 2017, 09:54 Go to last post
  8. Seeing Total Talk Time

    Started by LMeep, July 11th, 2017 17:42
    • Replies: 5
    • Views: 364
    July 13th, 2017, 14:09 Go to last post
  9. Call Info for a specific workgroup

    Started by PVR20, June 24th, 2017 13:09
    • Replies: 1
    • Views: 269
    June 27th, 2017, 22:20 Go to last post
  10. Command line parameters

    Started by tcannon, May 9th, 2017 11:14
    • Replies: 0
    • Views: 287
    May 9th, 2017, 11:14 Go to last post
  11. Reporter causing ICBM to crash

    Started by jobniala, April 28th, 2017 10:06
    • Replies: 0
    • Views: 318
    April 28th, 2017, 10:06 Go to last post
  12. Missing recorded calls

    Started by fboateng, April 27th, 2017 13:12
    • Replies: 1
    • Views: 301
    April 27th, 2017, 15:36 Go to last post
  13. Queue Detail Report

    Started by Learginy, March 28th, 2017 08:00
    • Replies: 5
    • Views: 605
    April 17th, 2017, 05:37 Go to last post
  14. Report on Directory

    Started by ruyn, April 11th, 2017 03:36
    directory, report
    • Replies: 0
    • Views: 260
    April 11th, 2017, 03:36 Go to last post
  15. Interaction Desktop & Business Manager Integration

    Started by Guy Wenzel, September 9th, 2015 16:24
    • Replies: 7
    • Views: 1,749
    March 16th, 2017, 16:09 Go to last post
  16. Login Error

    Started by mkhaleel, May 12th, 2016 04:58
    2 Pages
    1 2
    • Replies: 20
    • Views: 17,838
    March 16th, 2017, 10:14 Go to last post
  17. Abandon Rate Target

    Started by mbarela, February 23rd, 2017 11:07
    • Replies: 1
    • Views: 470
    February 24th, 2017, 11:15 Go to last post
  18. Exporting to CSV

    Started by Soup, January 11th, 2017 14:36
    • Replies: 0
    • Views: 431
    January 11th, 2017, 14:36 Go to last post
  19. Display Estimated Wait Time (EWT)

    Started by BillDauz, January 11th, 2017 12:12
    ewt estimated wait time
    • Replies: 4
    • Views: 599
    January 11th, 2017, 13:27 Go to last post
  20. Queue report with outgoing calls

    Started by Hudson, December 21st, 2016 14:33
    icbm, report, reporting, reports, stats
    • Replies: 0
    • Views: 446
    December 21st, 2016, 14:33 Go to last post
  21. Question Daily Interaction Tracking?

    Started by Meesh, November 23rd, 2016 17:41
    • Replies: 4
    • Views: 549
    November 23rd, 2016, 18:41 Go to last post
  22. ICBM Listen button suddenly unavailable for some agents

    Started by lux, November 8th, 2016 15:03
    • Replies: 0
    • Views: 458
    November 8th, 2016, 15:03 Go to last post
  23. Angry Copy a Role?

    Started by Dennis Johnson, September 16th, 2016 11:43
    • Replies: 4
    • Views: 696
    September 26th, 2016, 11:27 Go to last post
  24. Historical Reporting

    Started by Keith L, September 13th, 2016 12:34
    • Replies: 1
    • Views: 574
    September 13th, 2016, 12:43 Go to last post

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