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Forum: IC Business Manager

Discussion of topics related to Interaction Center Business Manager

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  1. This forum is for all your Interaction Supervisor related questions and comments.

    Forum Actions:

    Forum Statistics:

    • Threads: 133
    • Posts: 433
    • Replies: 3
    • Views: 66
    August 17th, 2017, 23:00 Go to last post
  1. Unable to use Join, Listen, Coach

    Started by LMeep, August 1st, 2017 18:26
    • Replies: 4
    • Views: 83
    August 3rd, 2017, 09:54 Go to last post
  2. Seeing Total Talk Time

    Started by LMeep, July 11th, 2017 17:42
    • Replies: 5
    • Views: 184
    July 13th, 2017, 14:09 Go to last post
  3. Call Info for a specific workgroup

    Started by PVR20, June 24th, 2017 13:09
    • Replies: 1
    • Views: 143
    June 27th, 2017, 22:20 Go to last post
  4. ICBM Log in Error

    Started by mohammadalmoman, June 15th, 2017 07:30
    icbm error, transport stream
    • Replies: 0
    • Views: 1,037
    June 15th, 2017, 07:30 Go to last post
  5. Command line parameters

    Started by tcannon, May 9th, 2017 11:14
    • Replies: 0
    • Views: 195
    May 9th, 2017, 11:14 Go to last post
  6. Reporter causing ICBM to crash

    Started by jobniala, April 28th, 2017 10:06
    • Replies: 0
    • Views: 211
    April 28th, 2017, 10:06 Go to last post
  7. Missing recorded calls

    Started by fboateng, April 27th, 2017 13:12
    • Replies: 1
    • Views: 189
    April 27th, 2017, 15:36 Go to last post
  8. Queue Detail Report

    Started by Learginy, March 28th, 2017 08:00
    • Replies: 5
    • Views: 410
    April 17th, 2017, 05:37 Go to last post
  9. Report on Directory

    Started by ruyn, April 11th, 2017 03:36
    directory, report
    • Replies: 0
    • Views: 159
    April 11th, 2017, 03:36 Go to last post
  10. Interaction Desktop & Business Manager Integration

    Started by Guy Wenzel, September 9th, 2015 16:24
    • Replies: 7
    • Views: 1,545
    March 16th, 2017, 16:09 Go to last post
  11. Login Error

    Started by mkhaleel, May 12th, 2016 04:58
    2 Pages
    1 2
    • Replies: 20
    • Views: 16,470
    March 16th, 2017, 10:14 Go to last post
  12. Abandon Rate Target

    Started by mbarela, February 23rd, 2017 11:07
    • Replies: 1
    • Views: 304
    February 24th, 2017, 11:15 Go to last post
  13. Exporting to CSV

    Started by Soup, January 11th, 2017 14:36
    • Replies: 0
    • Views: 313
    January 11th, 2017, 14:36 Go to last post
  14. Display Estimated Wait Time (EWT)

    Started by BillDauz, January 11th, 2017 12:12
    ewt estimated wait time
    • Replies: 4
    • Views: 445
    January 11th, 2017, 13:27 Go to last post
  15. Queue report with outgoing calls

    Started by Hudson, December 21st, 2016 14:33
    icbm, report, reporting, reports, stats
    • Replies: 0
    • Views: 311
    December 21st, 2016, 14:33 Go to last post
  16. Question Daily Interaction Tracking?

    Started by Meesh, November 23rd, 2016 17:41
    • Replies: 4
    • Views: 397
    November 23rd, 2016, 18:41 Go to last post
  17. ICBM Listen button suddenly unavailable for some agents

    Started by lux, November 8th, 2016 15:03
    • Replies: 0
    • Views: 340
    November 8th, 2016, 15:03 Go to last post
  18. Angry Copy a Role?

    Started by Dennis Johnson, September 16th, 2016 11:43
    • Replies: 4
    • Views: 544
    September 26th, 2016, 11:27 Go to last post
  19. Historical Reporting

    Started by Keith L, September 13th, 2016 12:34
    • Replies: 1
    • Views: 416
    September 13th, 2016, 12:43 Go to last post
  20. Service Level Distributions

    Started by llneely, September 1st, 2016 13:40
    • Replies: 0
    • Views: 383
    September 1st, 2016, 13:40 Go to last post
  21. Question How to search call recordings by DNIS?

    Started by samandiriel, August 17th, 2016 17:41
    • Replies: 4
    • Views: 556
    August 23rd, 2016, 18:35 Go to last post
    • Replies: 4
    • Views: 492
    August 8th, 2016, 19:31 Go to last post
  22. Members Tab in the Workgroup Details view

    Started by tcannon, August 8th, 2016 11:22
    • Replies: 1
    • Views: 377
    August 8th, 2016, 11:59 Go to last post
  23. Retired OSSM's Still Appear In Business Manager

    Started by Guy Wenzel, July 27th, 2016 11:25
    • Replies: 2
    • Views: 376
    July 27th, 2016, 13:46 Go to last post

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