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Forum: Reporting

A place for all your questions and comments about reports, reporting and statistics.

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    • Views: 4
    Today, 19:52 Go to last post
  1. Callback Avoidance

    Started by JohnWilliamson, February 4th, 2018 16:10
    • Replies: 2
    • Views: 110
    February 13th, 2018, 16:10 Go to last post
  2. Workgroup DNIS inbound calls classification

    Started by frankw, February 1st, 2018 19:34
    • Replies: 2
    • Views: 106
    February 6th, 2018, 01:24 Go to last post
  3. Shrinkage Reports

    Started by Epinnock, February 2nd, 2018 13:12
    • Replies: 1
    • Views: 61
    February 3rd, 2018, 11:47 Go to last post
  4. Exporting and Import From IA report Management

    Started by swilliams164, January 30th, 2018 17:51
    • Replies: 1
    • Views: 88
    January 31st, 2018, 13:46 Go to last post
    • Replies: 0
    • Views: 122
    December 26th, 2017, 19:27 Go to last post
    • Replies: 5
    • Views: 288
    December 14th, 2017, 13:06 Go to last post
  5. Agent Answers Call by putting it on Hold

    Started by AWooster, December 13th, 2017 12:12
    alerting, hold
    • Replies: 1
    • Views: 131
    December 13th, 2017, 15:18 Go to last post
  6. IVR Most Selection Report

    Started by mkhaleel, November 14th, 2017 08:21
    ivr report, reporting, reports
    • Replies: 3
    • Views: 248
    November 21st, 2017, 04:24 Go to last post
    • Replies: 0
    • Views: 164
    November 16th, 2017, 08:51 Go to last post
  7. discrepancy Iagentqueustat & Agentactivitylog

    Started by Stijntienen, August 27th, 2008 03:08
    acw, agent
    • Replies: 2
    • Views: 2,204
    November 16th, 2017, 02:38 Go to last post
  8. Call Segments / Cradle to Grave?

    Started by ctsui7, October 31st, 2017 13:01
    • Replies: 5
    • Views: 295
    November 15th, 2017, 13:57 Go to last post
  9. Custom Columns Length

    Started by EZS, October 30th, 2017 12:20
    • Replies: 2
    • Views: 189
    November 6th, 2017, 16:43 Go to last post
    • Replies: 9
    • Views: 455
    October 26th, 2017, 23:16 Go to last post
  10. Abandon Call Numbers Report

    Started by mkhaleel, October 18th, 2017 03:54
    abandon, abandoned calls, reports
    • Replies: 7
    • Views: 386
    October 22nd, 2017, 03:37 Go to last post
    • Replies: 4
    • Views: 420
    September 29th, 2017, 13:01 Go to last post
  11. Callback disposition and callback to call reporting

    Started by dcurrier, November 28th, 2016 07:46
    • Replies: 2
    • Views: 620
    September 15th, 2017, 10:30 Go to last post
  12. Callback Request Report?

    Started by sdbyrd, June 21st, 2007 10:11
    • Replies: 1
    • Views: 1,509
    September 14th, 2017, 16:29 Go to last post
  13. Round Robin reporting

    Started by nofon4u, August 30th, 2017 16:12
    • Replies: 4
    • Views: 476
    September 8th, 2017, 15:36 Go to last post
    • Replies: 3
    • Views: 327
    August 30th, 2017, 08:26 Go to last post
  14. Reporting Interval Data

    Started by ailegna5, July 21st, 2017 12:38
    interval, queue summary, reporting
    • Replies: 0
    • Views: 333
    July 21st, 2017, 12:38 Go to last post
  15. Interaction Reporting - User Availability Detail

    Started by tying, July 12th, 2017 03:30
    • Replies: 1
    • Views: 349
    July 12th, 2017, 10:55 Go to last post
  16. User Availability Detail report

    Started by redrada, June 19th, 2017 21:19
    • Replies: 1
    • Views: 403
    June 20th, 2017, 08:57 Go to last post
  17. Lightbulb IC Database calculations

    Started by jeff_sartori, May 16th, 2016 18:10
    • Replies: 5
    • Views: 1,166
    June 16th, 2017, 11:01 Go to last post
  18. Question What Is The Flow Outs Calls ??/

    Started by mohammadalmoman, November 20th, 2016 08:25
    abandoned calls, flow outs
    • Replies: 7
    • Views: 950
    June 16th, 2017, 10:46 Go to last post

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