Forum: IceLib

Hi, I'm looking for a way to retrieve information such as number of calls waiting in queue, longest call waiting, longest talked, etc. In client COM it was very easy to get this info, however, I can't seem to find it in iceLib. Any help is appreciated. Thanks, Danny

I am curious when ICElib and IC will support the new version of .NET?

How can I get a list of skills from the server. In COM we would use EICDS

Hi All, I currently am firing off a custom handler on the server using custom notification in a IceLib application. I currently pass in the userId in and fire off an email once the handler is finished with its work. What I would like to do instead is pop a toast on the application once the...

Hi, We create a client application to the CIC system in C # IceLib. How to get call history for the specified user. I know that the call logs are stored in the table CallDetail in I3_IC database, but I do not want to get the data from this site. How to get information about the history of the...

I have just started working with IceLib. We currently have an inbound queue with multiple agents and supervisors. I would like to create an application that would allow the supervisor to filter/view just the agents that report to them. The idea is to monitor the agents call activity, status. Any...

James, Can you be a little more detailed in the "features" available in the first beta? (e.g. call control - pickup, hold, make call, etc.). Maybe a few comparisons to the ClientCOM methods.... Thanks! Barry Loveland DVS

We are upgrading our phone system from CIC 2.4 to CIC 3.0, and in the process, upgrading some applications from ClientCOM to ICELib. We have a test CIC server in place for testing our handlers, and other applications. I tried to run our ClientCOM applications from a test workstation with the...

Hello, I have problems with accessing e-mail interactions using IceLIB. I use the following C# code to get the EmailResponse object which lets me download attachments. EmailInteraction emailInteraction = m_Interaction as EmailInteraction; if(emailInteraction != null) { ...

Hi A colleagure has an i3 handler defined in designer ( 3.0 system ) that fires a custom notification. I want to catch this notification in a c# windows forms client app. I'm having problems catching the event. My colleague has confirmed his code is being called. Also I can see in...

I believe I need to use the UserConfiguration object to change workgroup membership, but my first thought of trying to instantiate a new userConfiguration object and just calling the SetConfigurationId method won't compile. Any hints on how to get a UserConfiguration object?

I'm creating a chat interaction and setting and event handler for the TextAdded event, but then the other party sends a message back to me, the handler doesn't fire off. my code looks like this: _interactionsManager = InteractionsManager.GetInstance(_session); ...

We are experiencing a very wierd issue with the IceLib SDK. We have deveoped a program that will popup a little toast in the lower right hand corner of the screen. We pin the popup to the screen so it doesn't disappear if the call gets connected. In some rare cases the callstate of "Connected"...

Hi, We have generated our own popup program that runs alongside the users .NET client application. The issue we are having is that the .NET client applications popup window grows horizontally depending on the caller ID information that is in there. This causes problems for our popup window...

Just wondering if anyone has successfully worked with INNI.IceLib and MVC? Being more generic, has anyone got and asp.net or MVC application. To answer incoming calls similer to the example forms applications? If so, I was just wondering some of the issues you ran into and how you overcome...

Hi, I'm trying to figure out a way to find out whether a CallInteraction added to a queue is the result of a (blind) transfer, and who performed said transfer. Are there any attributes that tell me this? As an aside, where can I find a list of the attributes that may be monitored on a...

Hi, I'm trying to determine the extension for my session. I found I can do this: UserSettings us = new UserSettings(PeopleManager.GetInstance(m_session)); us.StartWatching(new string { "Extension" }); string ex = us.GetAttributeAsString("Extension"); us.StopWatching(); This is rather slow...

Hello, I'm doing test driven developement with nUnit. I was wondering if anyone else has done this successfully? I'm trying to run a simple test that just creates a session, like so. ININ.IceLib.Connection.Session session = new ININ.IceLib.Connection.Session(); The test was much more...

If user status change in IA.Will run SessionUserStatusChanged.but Label1 have not any response.How to write a asp.net agent by Icelib ? iPeople = ININ.IceLib.People.PeopleManager.GetInstance(iSession); // iPeople. _SessionUserStatusList = new...