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Threads 1 to 6 of 6

Forum: Interactive Notification Services (formerly icNotify)

  1. Post icNotify Help

    How would I create a prompt that would ask for the recipient to enter a numeric id # and capture that input and then end the call? In other systems you can have the recipient enter a X-digit number and then the #.

    Posted By TigerWoods
    questions
    • Replies: 0
    • Views: 80
    TigerWoods
    07-01-2010 02:41 PM Go to last post

  2. CIC Developer Licence

    Where can I find the licenses to version 3.0 developer CIC (Something like a Temporary Four Port Dialogic HMP 3.0 Demo License on https://my.inin.com/support/products/dialogic-hmp/Download/HMP_30-Demo-License.zip) ?

    Posted By mleczyk
    cic licence developer
    • Replies: 2
    • Views: 257
    dcurrier
    04-01-2010 07:52 PM Go to last post

  3. Question icNotify Ehancement Request

    How would I go about submitting an enhancement request and then tracking it? I know of various software vendors that have an "open" tracking system that allows customers to track their requests and their open incident/ticket. Does Interactive still exist in 1995 where I have to call in to support...

    Posted By TigerWoods
    enhancement, ticketing
    • Replies: 2
    • Views: 650
    aroach
    12-15-2009 11:19 AM Go to last post

  4. Angry Call Result Clarification

    I was looking at my activity report and specifically at the Call Result field. Under what circumstances would it be anything other than "machine" or "live"? I see "can not retry", "abandoned", "no answer" and "sit callable". I hope we are not getting charged for anything other than "machine",...

    Posted By TigerWoods
    • Replies: 3
    • Views: 578
    GGanahl
    12-14-2009 04:06 PM Go to last post

  5. Exclamation icNotify issues

    This has been reported from multiple recipients that when they receive a call and respond with "Hello. Hello.", they get a lengthy silence then the call ends (hangs up). I looked on the activity reports and it says the call result was "machine" with a call duration of 30s, how can that be when the...

    Posted By TigerWoods
    • Replies: 3
    • Views: 374
    GGanahl
    12-10-2009 11:59 AM Go to last post

  6. Lightbulb Web Services Integration/Performance

    My company has been using icNotify Gen2 for about 4 months now (staring in late August). Initially when the call volume was low the response rate was pretty good. Lately with an increase in usage, the response rate has deteriorated. For example, just today so far there are about 500+ calls (out...

    Posted By TigerWoods
    performance, web services
    • Replies: 5
    • Views: 635
    aroach
    12-04-2009 02:20 PM Go to last post
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