Forum: Interactive Notification Services (formerly icNotify)

How would I create a prompt that would ask for the recipient to enter a numeric id # and capture that input and then end the call? In other systems you can have the recipient enter a X-digit number and then the #.

Where can I find the licenses to version 3.0 developer CIC (Something like a Temporary Four Port Dialogic HMP 3.0 Demo License on https://my.inin.com/support/products/dialogic-hmp/Download/HMP_30-Demo-License.zip) ?

How would I go about submitting an enhancement request and then tracking it? I know of various software vendors that have an "open" tracking system that allows customers to track their requests and their open incident/ticket. Does Interactive still exist in 1995 where I have to call in to support...

I was looking at my activity report and specifically at the Call Result field. Under what circumstances would it be anything other than "machine" or "live"? I see "can not retry", "abandoned", "no answer" and "sit callable". I hope we are not getting charged for anything other than "machine",...

This has been reported from multiple recipients that when they receive a call and respond with "Hello. Hello.", they get a lengthy silence then the call ends (hangs up). I looked on the activity reports and it says the call result was "machine" with a call duration of 30s, how can that be when the...

My company has been using icNotify Gen2 for about 4 months now (staring in late August). Initially when the call volume was low the response rate was pretty good. Lately with an increase in usage, the response rate has deteriorated. For example, just today so far there are about 500+ calls (out...