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Thread: Removing attachments from email interactions

  1. #1
    Join Date
    Dec 2015
    Posts
    15

    Removing attachments from email interactions

    Hello all,

    I essentially want to create a "purge" button which will remove all attachments from the selected interaction in the Desktop client. However it seems the email tool steps does not have a function to update the email message and remove attachments.

    Any advice?

  2. #2
    Join Date
    Jan 2013
    Location
    Nashville, TN
    Posts
    126
    Not sure if there is a better way but you could retrieve the message, subject, sender etc. from the original email interaction and create a new email interaction with all of these fields but without adding the attachments. Then disconnect the original email interaction.

    Thanks,
    Andrew

  3. #3
    Join Date
    Dec 2015
    Posts
    15
    that sounds like a good approach, although ACD statistics might not approve of that

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