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Thread: Custom Notification Initiator

  1. #1
    Join Date
    Feb 2018
    Posts
    4

    Custom Notification Initiator

    Hi,

    Do anyone know what notification event and Object ID should be given in Custom Notification Initiator for getting notifications whenever ACDserver restarts? If not this please let me know what initiator can be used in the handlers.

    Thanks.

  2. #2
    Join Date
    Jun 2007
    Location
    Milwaukee, WI
    Posts
    1,229
    Are you asking for notification event when the ACD subsystem restarts? Subsystems should not restart so you probably open a ticket with your VAR to figure out what is happening. Are you maybe trying to catch an event of an interaction stopping ACD processing and starting again?

  3. #3
    Join Date
    Feb 2018
    Posts
    4
    We assign categories to the agents. If the CIC system restarts or if the ACD system crashes and restarts, then the categories will be removed automatically. So, we would like to assign categories to agents when ever the CIC system restarts or ACD sever restarts.

  4. #4
    Join Date
    Feb 2018
    Posts
    4
    I think i got what i am looking for. Receive Log Events initiator can be used to know if any subsystem restarted.

  5. #5
    Join Date
    Oct 2002
    Location
    Indianapolis
    Posts
    2,077
    A couple of notes:

    1. The System Initialization initiator is called every time IP restarts (system boot or restart the subsystem), so you could create a handler using that initiator for when the system restarts (it won't run if just ACDServer subsystem restarts).

    2. There is an optional Server Parameter which will automatically assign a category to every user at ACDServer startup.

    From the help:

    AutoAddUsernameCategory

    This server parameter adds a category to each user upon startup. The possible values are:

    ■ 0: Feature is turned off.

    ■ 1: Feature is turned on adding a suffix of "-auto" to the CIC user name.

    ■ <any other value>: Feature is turned on adding a suffix of <value> to the CIC user name.

    For example, if set to "1", user JeffS would result in a category of JeffS-auto. If set to "-Director", user JeffS would result in a category of JeffS-Director.

    Blank or <null> values are not supported. This parameter must be present at ACD startup to take effect. The changes are not dynamically updated in ACD Server, so adding this parameter or changing the value of the parameter, requires a restart of the ACD Server.
    George Ganahl
    Principal Technology Consultant
    Genesys University

  6. #6
    Join Date
    Feb 2018
    Posts
    4
    I think i can try System Initialization initiator.

    I don't think AutoAddUsernameCategory server parameter is an option for me. I don't think it will work for Custom attributes for users.

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