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Thread: Problem dialing local phone numbers in CIC 2.4

  1. #1
    Join Date
    Apr 2008
    Posts
    149

    Problem dialing local phone numbers in CIC 2.4

    We are located in the 916 area code. Starting on Friday February 9, changes were made that forces users to have to dial out using 1 and the 916 area code to local numbers.

    When attempting to dial out to a local number, I dial 1-916-xxx-xxxx but I just get a phone recording that says you must dial 1 plus the area code for this number.

    Is there something in the Dial Plan that I need to change so that I can call out to local 916 numbers?

    We are using CIC 2.4. Any assistance would be appreciated.

  2. #2
    Join Date
    Apr 2008
    Posts
    149
    Attached is a copy of our dial plan and line groups
    Attached Files Attached Files

  3. #3
    Join Date
    Apr 2008
    Posts
    149
    I was able to make the necessary changes.

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