Click on the Contact Data Manager container in Interaction Administrator, then open Configuration in the right-hand pane. In the Configuration settings, you will see Reverse White Pages Lookup Sequence. Add the Outlook contact list source in there, at the bottom of the list (the system is supposed to look at Public sources first, then look at Private sources, top to bottom, and use the final match it finds). If the matches are not being found, move the source up in the list, but make sure it stays below any Tracker sources you see in there.
Principal Technology Consultant