System CIC 3.0 SU4 HMP 3.0
Is there a way to configure IC to match phone numbers corresponding to contacts stored in Outlook so when a call comes in and that number is associated with a contact I have in Outlook, it will display the contact name instead of the number? I currently have an Outlook data source so the users can add there "Outlook Contacts" as a tab in the IC client. In researching this I think I need to configure RWP lookup somehow. I added the string "RWP_LOOKUP_PHONE_TYPES=HomePage,BusinessPhone,Bus inessPhone2,Mobile;" into the Additional Information box for my Outlook contact list source but that didn't work. Unless a refresh needs to happen for that string to be recognized or something?